Pravicy Policy

1. Introduction

This Privacy Policy explains how [Caress EG] we collects, uses, stores, and protects your personal data when you visit our website, social media pages, or use our services within the Arab Republic of Egypt.
We are committed to protecting your privacy and handling your data in accordance with applicable Egyptian laws, including the Egyptian Personal Data Protection Law No. 151 of 2020.

By using our services, you agree to the practices described in this policy.

2. Data We Collect

We may collect the following types of information:

2.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Address (if needed for delivery)

  • Date of birth (optional)

  • Social media username (if you contact us via social media)

2.2 Technical & Usage Data

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Time spent on our website

  • Cookies and tracking data

2.3 Transaction & Order Information

  • Products ordered

  • Payment method (we do NOT store credit card numbers)

  • Delivery details

  • Purchase history

3. How We Use Your Data

We use your data for the following purposes:

  • To process and deliver your orders

  • To communicate with you regarding your purchase

  • To respond to inquiries and customer service requests

  • To send marketing content, promotions, and updates (only with your consent)

  • To improve our website, services, and user experience

  • To comply with legal obligations

4. Legal Basis for Processing

We rely on the following legal bases under Egyptian data protection laws:

  • Your consent

  • For the performance of a contract

  • To comply with legal obligations

  • Our legitimate business interests

5. Sharing Your Data

We may share your personal data with:

  • Delivery and courier companies

  • Payment processors

  • Marketing and advertising partners

  • IT and website service providers

  • Legal authorities if required by law

We do not sell or rent your personal information to any third party.

6. Data Storage & Security

We implement suitable technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

Your data is stored securely on protected servers.
We retain personal data only as long as necessary for the purposes defined in this policy.

7. Your Rights

Under Egyptian law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Withdraw consent at any time

  • Object to marketing communications

  • File a complaint with the Egyptian data protection authority

To exercise your rights, please contact us at:
📧 [Hello@caresseg.com]
📞 [+201055031191]

8. Cookies Policy

We use cookies to improve your browsing experience.
Cookies help us:

  • Analyze website performance

  • Enhance user experience

  • Show personalized content and offers

You may disable cookies through your browser settings, but certain site features may not function properly.

9. Marketing Communications

We may send promotional messages through email, SMS, or social media only with your permission.
You may unsubscribe at any time by contacting us or using the “unsubscribe” link.

10. Links to Third-Party Websites

Our website or social media pages may include links to external websites.
We are not responsible for the privacy practices of those websites.

11. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

📧 [Hello@caresseg.com]
📞 [+201055031191]
📍 [30C Gardenia Heights - 5th Settelment]